All merchandise shall be returned or exchanged in its original state, implicating that products, in any given situation, should not be used.
We only accept complete or closed boxes.
We will not accept returns or exchanges of natural stones that were preselected or sorted for uniformity or arrangement of colors.
Original bill of sales should be presented upon return or exchange.
We limit a 30 day period following the date of purchase for any exchange or return.
20% return fees will be charged on the total value of returned items.
Samples returned in original condition will be credited at no return cost.
We will not accept any exchange or return on liquidation items or on special orders (such as cuts of natural or porcelain tiles).
Original payment method will determine the kind of credit to be done.