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Terms & Conditions

Tiiles and sink reserves the right to refuse any returns or exchanges at any time. The terms and conditions of this policy may change without prior notice.

RETURN / EXCHANGE

Returns / exchanges accepted only under the following conditions:

  • Under mandatory presentation of proof of purchase
  • Solely within 30 days following the date of purchase or order
  • The merchandise must be returned in its original condition and packaging (unopened)
  • Any open box, where the merchandise is unused and undamaged, can be exchanged, but generates a non-refundable fee of 25% of the merchandise's cost

DELIVERY & RECEIPT OF MERCHANDISE

The customer is responsible to inspected all merchandise upon receipt.

Any merchandise received damaged must be reported within a maximum period of 72 hours (3 days) following the receipt of the merchandise.

Shipping fees are applicable at all times and are at the expense of the customer, even if the items are credited or exchanged.

If the customer has benefited from free delivery, shipping fees will be charged upon receipt of the return or on any new delivery of merchandise (new or exchange).

The customer is responsible for any loss or damage that may occur during transportation of the returned merchandise. A secure transportation service is recommended.